Proper Payments:
Where Innovation Meets Customization
Why should Stripe customers trust Proper to handle their e-commerce payments?
At Proper Payments, we specialize in providing merchants with tailored solutions for both online and in-store transactions.
With decades of experience as a leading merchant provider, our dedicated team has developed a robust tech stack to help merchants navigate the ever-evolving technological landscape.
Our diverse and dynamic team brings a wealth of knowledge and skills to each client, ensuring a deep understanding of their unique objectives and delivering customized solutions designed specifically for their needs.
Response Times: Many customers report slow response times for support inquiries, particularly during high-volume periods.
Quality of Support: Some users feel that the support provided is neither timely or effective.
Sudden Holds: Stripe has been known to place holds on accounts without prior warning, which can be disruptive for businesses.
Account Terminations: In some cases, accounts are terminated without clear explanations, causing significant inconvenience and potential loss of business.
Merchant Liability: Merchants often feel that Stripe does not adequately support them during chargeback disputes, leaving them to bear the financial burden.
Notification and Process: The process and communication around chargebacks can be unclear, making it difficult for businesses to effectively manage disputes.
Hidden Fees: Some users find the fee structure to be complicated, with potential hidden fees for certain transactions or services.
International Fees: Higher fees for international transactions and currency conversions can be a concern for businesses with a global customer base.
Limited Customization: While Stripe offers a range of features, some businesses find the customization options for checkout and other features limited compared to competitors.
Integration Complexity: For non-developers or those without technical expertise, integrating Stripe can be complex and challenging.
Recurring Billing and Subscription Management: Some users find that the tools for managing recurring billing and subscriptions are not as robust or user-friendly as they would like.
Reporting and Analytics: The reporting and analytics features may not meet the needs of all businesses, particularly those looking for more detailed or customizable reports.
Bias Towards Consumers: There is a perception that Stripe's dispute resolution process favors consumers over merchants, making it difficult for businesses to win disputes.
Availability: Stripe is not available in all countries, limiting its accessibility for businesses operating in certain regions. Proper has a global network of partners to ensure it can service merchants in Europe, Canada and Asia.
Local Payment Methods: Support for local payment methods can be limited in some regions, which may be a drawback for businesses targeting specific markets.
Response Times: Many customers report slow response times for support inquiries, particularly during high-volume periods.
Quality of Support: Some users feel that the support provided is neither timely or effective.
Sudden Holds: Stripe has been known to place holds on accounts without prior warning, which can be disruptive for businesses.
Account Terminations: In some cases, accounts are terminated without clear explanations, causing significant inconvenience and potential loss of business.
Merchant Liability: Merchants often feel that Stripe does not adequately support them during chargeback disputes, leaving them to bear the financial burden.
Notification and Process: The process and communication around chargebacks can be unclear, making it difficult for businesses to effectively manage disputes.
Hidden Fees: Some users find the fee structure to be complicated, with potential hidden fees for certain transactions or services.
International Fees: Higher fees for international transactions and currency conversions can be a concern for businesses with a global customer base.
Limited Customization: While Stripe offers a range of features, some businesses find the customization options for checkout and other features limited compared to competitors.
Integration Complexity: For non-developers or those without technical expertise, integrating Stripe can be complex and challenging.
Recurring Billing and Subscription Management: Some users find that the tools for managing recurring billing and subscriptions are not as robust or user-friendly as they would like.
Reporting and Analytics: The reporting and analytics features may not meet the needs of all businesses, particularly those looking for more detailed or customizable reports.
Bias Towards Consumers: There is a perception that Stripe's dispute resolution process favors consumers over merchants, making it difficult for businesses to win disputes.
Availability: Stripe is not available in all countries, limiting its accessibility for businesses operating in certain regions. Proper has a global network of partners to ensure it can service merchants in Europe, Canada and Asia.
Local Payment Methods: Support for local payment methods can be limited in some regions, which may be a drawback for businesses targeting specific markets.
Why Proper wins at
e-commerce?
Proper understands High-risk merchants, who operate in industries prone to higher rates of chargebacks and fraud, need specific features and support from their payment processors to manage their unique challenges effectively.
Advanced Fraud Detection: Robust tools to detect and prevent fraudulent transactions in real-time, utilizing machine learning and AI. → Proper has many partners to assist with proactively managing refunds, disputes and chargebacks.
Chargeback Protection: Programs to help manage and reduce chargebacks, including tools to monitor chargeback ratios and dispute fraudulent claims. → Proper is a preferred partner of multiple chargeback mitigation software companies!
Tailored Fee Structures: Customizable pricing plans that reflect the higher risk but remain transparent, avoiding hidden fees. → Proper prides itself on helping merchants dissect confusing statements and providing transparent savings!
Competitive Rates: While higher risk may warrant higher fees, competitive and reasonable rates are still crucial. → Having MIDs to allow offers to scale most effectively is our ultimate goal at a fair price.
Optimized Transaction Approval: Ensuring that legitimate transactions are approved, reducing false declines that can hurt business revenue. → Proper has many relationships with banks and can get approvals within one week after receiving proper underwriting information.
Global Payment Processing: Ability to handle international payments smoothly, as high-risk businesses often operate globally. → Proper has an ecosystem of partnerships to provide payments to Europe, Canada and Asia!
24/7 Support: Round-the-clock customer service to handle urgent issues promptly. → Every merchant gets a dedicated support representative they can reach anytime!
Dedicated Account Management: Personalized support with a dedicated account manager who understands the high-risk nature of the business.
API and SDK Availability: Easy-to-use APIs and SDKs for seamless integration with existing business systems and platforms. → Proper technical support will provide hands- on assistance in activating MIDs and plugins to ensure improved processing capabilities.
Wide Range of Integrations: Compatibility with various shopping carts, CRM systems, and other business tools. → Proper has over 20 backends and is committed to integrating in what our customers need us to.
Comprehensive Reporting Tools: Detailed and customizable reporting features to monitor transactions, identify trends, and manage risk effectively.
Real-Time Analytics: Access to real-time data and insights to make informed decisions quickly. → Proper has robust reporting mechanism for merchants can leverage data to make better decisions.
Advanced Fraud Detection: Robust tools to detect and prevent fraudulent transactions in real-time, utilizing machine learning and AI. → Proper has many partners to assist with proactively managing refunds, disputes and chargebacks.
Chargeback Protection: Programs to help manage and reduce chargebacks, including tools to monitor chargeback ratios and dispute fraudulent claims. → Proper is a preferred partner of multiple chargeback mitigation software companies!
Tailored Fee Structures: Customizable pricing plans that reflect the higher risk but remain transparent, avoiding hidden fees. → Proper prides itself on helping merchants dissect confusing statements and providing transparent savings!
Competitive Rates: While higher risk may warrant higher fees, competitive and reasonable rates are still crucial. → Having MIDs to allow offers to scale most effectively is our ultimate goal at a fair price.
Optimized Transaction Approval: Ensuring that legitimate transactions are approved, reducing false declines that can hurt business revenue. → Proper has many relationships with banks and can get approvals within one week after receiving proper underwriting information.
Global Payment Processing: Ability to handle international payments smoothly, as high-risk businesses often operate globally. → Proper has an ecosystem of partnerships to provide payments to Europe, Canada and Asia!
24/7 Support: Round-the-clock customer service to handle urgent issues promptly. → Every merchant gets a dedicated support representative they can reach anytime!
Dedicated Account Management: Personalized support with a dedicated account manager who understands the high-risk nature of the business.
API and SDK Availability: Easy-to-use APIs and SDKs for seamless integration with existing business systems and platforms. → Proper technical support will provide hands- on assistance in activating MIDs and plugins to ensure improved processing capabilities.
Wide Range of Integrations: Compatibility with various shopping carts, CRM systems, and other business tools. → Proper has over 20 backends and is committed to integrating in what our customers need us to.
Comprehensive Reporting Tools: Detailed and customizable reporting features to monitor transactions, identify trends, and manage risk effectively.
Real-Time Analytics: Access to real-time data and insights to make informed decisions quickly. → Proper has robust reporting mechanism for merchants can leverage data to make better decisions.
Why should restaurateurs switch from Toast to Proper?
Toast, a payment processor and point-of-sale (POS) system specifically designed for restaurants, has garnered praise for its tailored features and functionalities. However, it also has several areas where customers have expressed dissatisfaction. Here are some common issues:
Response Times: Many users report long wait times for support, which can be particularly problematic during peak business hours. → Every Proper customer gets a dedicated representative to ensure fast response times.
Quality of Support: There are complaints about inconsistent quality in customer service, with some support representatives being more knowledgeable and helpful than others. → All of the Proper support team is US based humans to ensure solutions are delivered swiftly.
Complex Pricing: Toast's pricing structure can be complicated, with various fees for hardware, software, payment processing, and additional services. → Proper is performance based and hyper transparent priced to ensure you know and understand how we are compensated for the value we create.
Long-Term Contracts: Some customers are locked into long-term contracts, which can be difficult to exit if they are unhappy with the service. → Every Proper customer starts on a performance based contract.
Hardware Costs: The cost of Toast's proprietary hardware can be high, and it may not be compatible with existing equipment. → Proper will always subsidize the hardware we provide our customers.
Reliability: Some users have reported issues with hardware reliability, including frequent malfunctions or the need for replacements. → Proper upgrades hardware every two years for our customers to ensure they stay at the cutting edge of technology available to the market.
Hardware Costs: The cost of Toast's proprietary hardware can be high, and it may not be compatible with existing equipment. → Proper will always subsidize the hardware we provide our customers.
Reliability: Some users have reported issues with hardware reliability, including frequent malfunctions or the need for replacements. → Proper upgrades hardware every two years for our customers to ensure they stay at the cutting edge of technology available to the market.
Third-Party Integrations: While Toast integrates with many third-party applications, some users find that the range of integrations is not as extensive as they would like. → Proper has formed many robust partnerships to ensure we have something for everyone.
Customization: The ability to customize the system to fit specific needs can be limited, which might not be ideal for all types of restaurants. → Organize and customize is our ethos for all customers.
High Processing Fees: Some users feel that the payment processing fees are higher than those of other providers, which can eat into profit margins. → The Proper payments consultation will show you exactly how much you are paying for every card type and show you exact savings for switching to Proper.
Response Times: Many users report long wait times for support, which can be particularly problematic during peak business hours. → Every Proper customer gets a dedicated representative to ensure fast response times.
Quality of Support: There are complaints about inconsistent quality in customer service, with some support representatives being more knowledgeable and helpful than others. → All of the Proper support team is US based humans to ensure solutions are delivered swiftly.
Complex Pricing: Toast's pricing structure can be complicated, with various fees for hardware, software, payment processing, and additional services. → Proper is performance based and hyper transparent priced to ensure you know and understand how we are compensated for the value we create.
Long-Term Contracts: Some customers are locked into long-term contracts, which can be difficult to exit if they are unhappy with the service. → Every Proper customer starts on a performance based contract.
Hardware Costs: The cost of Toast's proprietary hardware can be high, and it may not be compatible with existing equipment. → Proper will always subsidize the hardware we provide our customers.
Reliability: Some users have reported issues with hardware reliability, including frequent malfunctions or the need for replacements. → Proper upgrades hardware every two years for our customers to ensure they stay at the cutting edge of technology available to the market.
Third-Party Integrations: While Toast integrates with many third-party applications, some users find that the range of integrations is not as extensive as they would like. → Proper has formed many robust partnerships to ensure we have something for everyone.
Customization: The ability to customize the system to fit specific needs can be limited, which might not be ideal for all types of restaurants. → Organize and customize is our ethos for all customers.
Switching Barriers: Transitioning to or from Toast can be costly and time-consuming, including data migration, training, and reconfiguring systems. → Proper provides in person training and assistance with transition as a complimentary add on to our subsidized technology which will replace Toast.
Exit Fees: There may be fees associated with terminating the service before the contract ends, which can be a financial burden. → Proper has a robust legal department to ensure we assist our customers transitioning out of contracts so they can work with us.
High Processing Fees: Some users feel that the payment processing fees are higher than those of other providers, which can eat into profit margins. → The Proper payments consultation will show you exactly how much you are paying for every card type and show you exact savings for switching to Proper.
Every Restaurant is Unique.
Their technology should be designed to amplify their uniqueness. Proper has leveraged decades of experience working alongside restaurateurs of all shapes and sizes and formed partnerships with best in industry technology vendors to match each entity with its ideal solution set.
How should medical practitioners select an EMR system?
When selecting an Electronic Medical Record (EMR) or patient management system, medical practitioners need to consider several critical factors to ensure the system meets their clinical and operational needs.
HIPAA Compliance: Ensure the system complies with the Health Insurance Portability and Accountability Act (HIPAA) or other relevant regulatory standards to protect patient data.
Data Security: Look for robust security measures such as encryption, secure access controls, and regular security audits to safeguard sensitive information.
Ease of Use: The system should have an intuitive interface that is easy for practitioners and staff to learn and use, minimizing disruptions to daily operations.
Workflow Integration: It should seamlessly integrate into existing clinical workflows, enhancing efficiency rather than creating additional burdens.
Data Exchange: The EMR system should be able to exchange data with other healthcare systems, labs, pharmacies, and hospitals, supporting seamless patient care.
Standards Compatibility: Ensure the system adheres to industry standards like HL7 or FHIR for interoperability.
Tailored to Specialty: The system should be customizable to meet the specific needs of different medical specialties, allowing practitioners to configure templates, forms, and workflows.
Scalability: It should be scalable to accommodate practice growth, whether it’s adding new providers, locations, or services.
Alerts and Reminders: The system should provide decision support tools, such as alerts for drug interactions, reminders for preventive care, and evidence-based guidelines to support clinical decision-making.
Analytics and Reporting: Robust reporting and analytics capabilities to track patient outcomes, monitor practice performance, and support quality improvement initiatives.
Patient Portal: Features like a patient portal to allow patients to access their health records, schedule appointments, and communicate with providers.
Telemedicine Integration: Support for telemedicine to provide remote care options, especially important in the current healthcare landscape.
Training Programs: Comprehensive training for all users to ensure smooth implementation and ongoing proficiency.
Customer Support: Reliable and accessible customer support to resolve issues quickly and effectively.
Transparent Pricing: Clear and transparent pricing, including any additional costs for updates, maintenance, and support.
Return on Investment: Consider the long-term value and potential return on investment, such as improved efficiency, reduced errors, and enhanced patient satisfaction.
Implementation Support: A well-structured implementation plan, including timelines, milestones, and dedicated support from the vendor.
Data Migration: Secure and accurate data migration from existing systems to ensure continuity of care and historical data integrity.
References and Case Studies: Look for testimonials, case studies, and references from similar practices that have successfully implemented the system.
User Community: An active user community can be a valuable resource for sharing best practices and troubleshooting common issues.
HIPAA Compliance: Ensure the system complies with the Health Insurance Portability and Accountability Act (HIPAA) or other relevant regulatory standards to protect patient data.
Data Security: Look for robust security measures such as encryption, secure access controls, and regular security audits to safeguard sensitive information.
Ease of Use: The system should have an intuitive interface that is easy for practitioners and staff to learn and use, minimizing disruptions to daily operations.
Workflow Integration: It should seamlessly integrate into existing clinical workflows, enhancing efficiency rather than creating additional burdens.
Data Exchange: The EMR system should be able to exchange data with other healthcare systems, labs, pharmacies, and hospitals, supporting seamless patient care.
Standards Compatibility: Ensure the system adheres to industry standards like HL7 or FHIR for interoperability.
Tailored to Specialty: The system should be customizable to meet the specific needs of different medical specialties, allowing practitioners to configure templates, forms, and workflows.
Scalability: It should be scalable to accommodate practice growth, whether it’s adding new providers, locations, or services.
Alerts and Reminders: The system should provide decision support tools, such as alerts for drug interactions, reminders for preventive care, and evidence-based guidelines to support clinical decision-making.
Analytics and Reporting: Robust reporting and analytics capabilities to track patient outcomes, monitor practice performance, and support quality improvement initiatives.
Patient Portal: Features like a patient portal to allow patients to access their health records, schedule appointments, and communicate with providers.
Telemedicine Integration: Support for telemedicine to provide remote care options, especially important in the current healthcare landscape.
Training Programs: Comprehensive training for all users to ensure smooth implementation and ongoing proficiency.
Customer Support: Reliable and accessible customer support to resolve issues quickly and effectively.
Transparent Pricing: Clear and transparent pricing, including any additional costs for updates, maintenance, and support.
Return on Investment: Consider the long-term value and potential return on investment, such as improved efficiency, reduced errors, and enhanced patient satisfaction.
Implementation Support: A well-structured implementation plan, including timelines, milestones, and dedicated support from the vendor.
Data Migration: Secure and accurate data migration from existing systems to ensure continuity of care and historical data integrity.
References and Case Studies: Look for testimonials, case studies, and references from similar practices that have successfully implemented the system.
User Community: An active user community can be a valuable resource for sharing best practices and troubleshooting common issues.
